Frequently Asked Questions

Jewelry Information:

As of now, all our jewelry is made with the best quality gold plating available. We use 925 sterling silver, stainless steel, brass, and rhodium as the base metals. This ensure that your jewelry is incredibly durable. We are working very hard to start offering solid gold, SI1, Vermeil, VS1 & VVS.

Our designs are made and shipped from Miami, Florida, USA. We also work with generation-long business partners from all around the globe to ensure trust, quality, and consistency in our jewelry.

Yes absolutely. We set out to create the most durable & resistant jewelry on the market. We pride ourselves on the quality of our metals and processes. You can wear your jewelry confidently every time you shop with us. However, just like any material on the planet, jewelry must also be taken care of.

Each order comes with a protective pouch specifically made to protect and keep your pieces dry. We also include a jewelry cleaning cloth that should be used to wipe your pieces after every wear. Just like any material, jewelry reacts to long exposures to sweat, oils, water, chemicals, etc. While our pieces are made to last, taking care of them will further promote the longevity of them.

Returns & Exchanges:

All items are eligible for a full refund or exchange for similar value within 30 days of delivery. To initiate a return/exchange, email us at support@sikacci.com. We send you a return label, so you never have to pay for shipping it back or stand in the long lines at the post office. Once receive the package (in their original packaging and unaltered, unworn, and in new condition), you will receive your full refund within 1-3 business days, or an exchange with an item of equal value.

Our Lifetime Warranty:

Yes absolutely. We took years to develop our jewelry, and we stand behind its quality and craftsmanship. To extend that confidence further to our customers, we offer a lifetime warranty with every Sikacci piece.

Every time you receive a Sikacci piece, it comes with a warranty cards that protects your piece forever. May you experience any defects in craftsmanship, missing stones, broken clasp, or broken chain, you are guaranteed a free one-time exchange for a new piece. This warranty does not cover water/chemical damage, scuffs/scratches, accidental breakage, or fading caused by normal wear and tear. Any alterations or repairs done by any party other than Sikacci automatically will void the warranty.

Shipping:

All orders get processed and shipped out from our USA headquarters within 48 hours. Before checkout, you have the option between overnight delivery, 1 to 2 days priority, as well as economy 3 to 5 days

As of now, we only ship within the United States. We are currently adding new countries as we speak. With every order, you will receive a confirmation number via email. This is used to reference to your order at any moment. Shortly after that, you will also receive your tracking number & a link (via email) to track your package as it makes your way to you.

- This may happen for multiple reasons. The carrier may have accidentally dropped it off next door. Kindly ask your neighbor.

- There is a delay in the carrier’s system, and it is still actually on its way to you. Check your mailbox again in 48 hours, please.

- Sikacci is not responsible for any lost or missing packages. We provide each order with a secure tracking number, to ensure safe and tracked deliveries. It is in the customer’s responsibility to keep an eye on this tracking number until item is safely received.

Community:

Yes, we are always looking to build long-term relationships with creators. Simply shoot us a direct message on Instagram or email us atsupport@sikacci.comfor more information.

Every time we drop a new collection, it comes from a place of deep reflection, meaningful experiences, & a sense of community. There is no definite answer on this, but we do our best to keep things fresh and exciting.

If you don’t have a tape measure, here is an easy process you can do: Grab any rope or cord nearby. Wrap it around your wrist and measure that length with a ruler.

If you don’t have a tape measure, here is an easy process you can do: Grab any rope or cord nearby. Wrap it around your finger and measure that length with a ruler. However, measure this in millimeters. A size 3 ring is 14 mm, a size 3.5 ring is 14.4 mm, and a size 4 is 14.8mm. The most common ring sizes for women are 6 (16.5 mm), 6.5 (16.9mm), and 7 (17.3 mm), while the most common men's sizes are 10 (19.8mm), 10.5 (20.2 mm), and 11 (20.6 mm).

Why Sikacci & Reviews:

We value and understand the importance of quality jewelry. Coming a from generation of jewelers, there is a certain level of expertise and service that comes with the experience. We are constantly keeping it exciting with new collections and always making sure it is affordable. Here are some reviews from our clients.

My name is Elpidio Amoussou & Sikacci means ‘sea of gold’ in my native language, Ewe. Being raised by a mother who is a talented jeweler, I was inspired by the profession from an early age and had the chance to see the operations of a jeweler. Living in six different countries and interacting with the elites in the industry has taught me the importance of quality jewelry. I developed an appreciation for jewelry and combined it with my passion of e-commerce. I've always understood the importance of craftsmanship and luxury. Learning about fashion in places like Paris, Beijing, and Togo, we combined our love for urban culture and jewelry into this brand.

From our unique designs to the clarity of our stones, and the durability of our metals, you are guaranteed to standout with every piece from us.